At Smoothsmookies, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you may need to request a refund. This refund policy outlines the process and conditions for requesting a refund. This policy only applies to purchases of Smoothsmookies products bought from Smoothsmookies’s authorized website.

1. Timeframe for Refund Requests: Customers may request a refund within 14 days from the date of purchase.
2. Refund Request Process: To initiate a refund request, please email us at smoothsmookies@gmail.com In your email, provide the following information:
   • Order number
   • Reason for the refund request
   • Any supporting documentation or evidence (if applicable)
3. Eligibility for Refunds: Refunds will be issued under the following conditions:
   • Products that do not meet our quality standards, such as faulty vapes or unusable products, will be eligible for a refund when notified within the specified timeframe.
   • Products that fall under Route’s jurisdiction and are covered by Route shipping insurance will be processed for refunds by Route.
   • Route insurance is optional but must be selected for any refunds related to lost or damaged packages prior to original purchase.
4. Refund Processing: Refunds will be processed to the original form of payment used during the purchase. Please allow a reasonable amount of time for the refund to be reflected in your account, depending on your payment provider.
5. Additional Information:
   • If a package is damaged during transit and falls under the coverage of Route shipping insurance, please contact Route directly for any refund claims.
   • Please note that certain products or services may have specific refund policies or restrictions. These will be clearly communicated at the time of purchase.

Please note that smoothsmookies reserves the right to refuse or limit refunds in cases where there is evidence of misuse, abuse, or violation of our terms and conditions.

If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact us at smoothsmookies@gmail.com